Dealing with angry customers is not about winning an argument; it is about protecting trust at the exact moment it is most fragile. For a public information or service-based website like CF Myanmar, where users may visit for forestry data, legal information, forums, or contact support, one confusing experience can quickly become a complaint. The best approach is simple: listen first, confirm the problem, and give a clear next step. For example, if a visitor says they cannot find township data or cannot understand a form, avoid defensive replies such as “the system is working.” A better response is: “I understand this is frustrating. Please tell me the region or township you searched, and I will guide you through the correct section.” In our experience, strong customer complaint management depends on three habits: calm language, ownership, and follow-up. Even when the customer is wrong, their frustration still feels real to them. When you acknowledge that feeling and solve the issue professionally, an angry user can become a loyal supporter who trusts your platform more than before.
The FD is responsible for protection and conservation of biodiversity and sustainable management of forest resources of the country. It performs the protection and production functions in harmony, based on the Forest Policy (1995). While endeavoring to mitigate climate change through sustainable forest management, FD has been making its best efforts to meet the basic needs of local people.
Community Forestry Unit
Forest Department
Building 39,
PO box, 15011 ,
Zarya Htani Road
Ph: and Fax 067 405402
Naypyitaw, MYANMAR